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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q17-Q22):

NEW QUESTION # 17
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
B. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

Answer: D

Explanation:
HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager's concern about not being notified in time to prevent component failures

NEW QUESTION # 18

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios

NEW QUESTION # 19
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A. Focusing only on asking questions related to services solutions since hardware is separate
B. Assuming all customers need the same set of blueprints to get them where they need to go
C. Asking leading questions to understand your customers' pain points
D. Actively listening and taking notes
E. Identifying things your customer's employees say they're missing in their IT support today

Answer: C,D,E

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 20
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
B. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
C. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
D. Only non-hybrid employees can receive end user alerts directly on their device.
E. End users cannot snooze the alerts.

Answer: A,B,C

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 21
Which coverage does HP Post Warranty Support Service provide?

A. No-cost device repairs made with certified HP parts
B. Extension beyond 12 months if needed
C. Access to Level 2 help desk technicians
D. Additional 12 months of support based on the product's base warranty or selected Support Service package

Answer: D

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

NEW QUESTION # 22
......

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